User Terms and Conditions
This page sets out the terms and conditions that govern use of Maverick’s online casino services in Canada. It explains the relationship between us and our registered users, the rules for account use, and the basic processes around deposits, withdrawals, promotions and disputes. By using our site and services you agree to comply with these terms and any additional rules posted for specific products or promotions.
Account responsibilities
Users are responsible for maintaining accurate account information and keeping login details secure. We allow one account per person, household and payment method unless otherwise agreed in writing. You must notify us immediately if you suspect unauthorised access or loss of credentials.
- Provide true and complete personal details and keep them up to date.
- Comply with any verification requests - identity and proof of address checks are required before withdrawals in many cases.
- Respect personal limits - you can set deposit and session limits in your account or request them via support for additional help.
Eligibility requirements
Access to our services is limited to eligible players. For Canadian players the minimum age is 19, or older where provincial rules require it. We will refuse or close accounts from jurisdictions where our services are restricted.
- You must be legally permitted to gamble in your place of residence.
- Residents of certain restricted countries cannot open accounts or place real-money wagers.
- We may block registration from specific IP ranges or payment sources if required by law or our policies.
Acceptable platform use
Our platform is provided for lawful, personal entertainment. Prohibited conduct includes fraud, collusion, chargebacks, using automation or scripts, and actions intended to exploit system errors or bonuses. Misuse may lead to suspension, forfeiture of funds and account closure.
We also take steps to prevent money laundering and other financial crime. Any suspicious activity will be reported to the relevant authorities and may result in account restrictions.
General bonus and promotion rules
Promotions are subject to specific terms published with each offer. Typical rules cover eligibility, wagering requirements, qualifying games and time limits. Only one active bonus may apply per account unless otherwise stated. We reserve the right to withdraw or amend a promotion where there is evidence of abuse or error.
- Check the promotion page for contribution rates and maximum bet limits while wagering.
- Free spins and bonus funds may carry separate expiry dates and withdrawal caps.
- Any attempt to manipulate or circumvent bonus conditions will void the offer and may lead to account action.
Deposits and withdrawals
We accept a range of payment methods, including local options such as Interac, major debit/credit cards, e-wallets and certain cryptocurrencies where available. Deposits are usually instant; withdrawals are subject to verification and processing checks.
- Verification (KYC) is required before the first withdrawal and may be requested for subsequent transactions.
- Withdrawal limits and processing times vary by method and account status; large or irregular withdrawals may be reviewed.
- We do not control third-party bank or wallet fees; any charges from your provider are your responsibility.
Dispute resolution
If you have a query or complaint contact [email protected] with full details and any supporting documents. We aim to resolve most issues via our customer support and internal compliance teams. If a satisfactory outcome is not reached, we will explain further escalation options where available.
Updates to terms and conditions
We may update these terms from time to time. Material changes will be posted on the site and, where appropriate, notified to users. Continued use of the platform after changes are posted constitutes acceptance of the revised terms, so please review this page regularly.